Delivery and returns

Last updated 21 October 2026

A digital service: nothing is shipped

We make videos, translate them and post them online. Nothing is sent by post and there are no shipping costs. You receive your videos by email or through a shared folder link. If your order includes posting, we also post them on your accounts.

How delivery works

• After your payment we confirm your order by email, usually within a few hours and at the latest on the next working day, with the date of your first video. We may ask you for footage, brand material and access to your accounts.
• Depending on our team's schedule, a first video can be ready in as little as one or two working days. The date in your order confirmation is the one that counts. If material we need arrives late, the dates move by the same amount.
• Your first video and its translations come as watermarked previews. Free revisions are included as shown on your pack.
• Once you approve a video and the order is paid in full, you receive the final files without a watermark. If your order includes posting, we start posting and send you a daily report.
• Packs: the other videos follow on the dates in your order confirmation.

Returns and refunds

There is nothing to send back. Refunds follow our refund policy: if you don't love your first video, tell us within 7 days of delivery and we refund the whole order. Once you accept the first video and we go on to the other videos, the order can no longer be refunded.

Consumers also have a legal right of withdrawal before we start work. It is explained in the distance sales contract.

How refunds are paid

To the card you paid with, within 14 days of your request, without deductions. Your bank may take a few more days to show it on your statement.

Contact

Email contact@dgfstudios.com or call +90 532 459 49 03 with your name and order number.